Terms of Service
Last updated: January 2025
These Terms of Service (the Terms) govern the supply of commercial linen hire and laundry services by Linen Centre Pty Ltd (ABN 97 701 304 654) of Perth, Western Australia (we, us or our) to you, our customer (the Services). By requesting a quote, placing an order, signing a service agreement, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Services.
1. About these Terms
These Terms, together with any quote, order confirmation or written service agreement issued by us, form the entire agreement between you and us in relation to the Services. Where a signed service agreement or written quote contains terms that conflict with these Terms, the terms of that agreement or quote will prevail to the extent of the inconsistency.
2. Our Services
We provide commercial linen hire, linen supply, laundering, delivery and collection services to businesses in Perth and surrounding areas of Western Australia, including hospitality venues, healthcare providers, aged care facilities, and short-stay and long-stay accommodation operators. Descriptions of our Services are set out on our Services page and in your service agreement.
3. Quotes and Orders
Any quote provided by us is valid for 30 days from the date of issue unless otherwise stated in writing. Quotes are based on the quantities, specifications and service frequency you provide to us. An order is accepted only when we confirm it in writing. We may decline any order, in whole or in part, at our discretion.
You are responsible for ensuring that the details of your order, including delivery addresses, quantities, linen specifications and service schedules, are accurate and complete before confirmation.
4. Hire of Linen
All linen supplied on a hire basis remains at all times the property of Linen Centre Pty Ltd. You acquire no title, ownership or interest in hired linen. You must use hired linen only for its intended commercial purpose and only at the premises nominated in your service agreement.
You must not sell, sub-hire, lend, alter, embroider, dye, mark, or dispose of hired linen, and must not attempt to launder, bleach, iron or otherwise process hired linen yourself, as improper handling may damage the linen and shorten its usable life.
5. Loss of or Damage to Hired Linen
You are responsible for hired linen from the time of delivery to your premises until it is collected by us or our nominated carrier. You must notify us promptly of any loss, theft or damage to hired linen. Linen that is lost, stolen, destroyed or damaged beyond fair wear and tear will be charged to you at our then-current replacement rate, or at the rate stated in your service agreement.
Reasonable wear and tear arising from ordinary commercial use and laundering by us will not be charged to you.
6. Laundry and Processing Services
Where you provide your own linen for laundering, you warrant that the linen is fit for commercial laundering and free from hazardous contamination, including but not limited to sharps, bodily fluids not appropriately contained, chemicals, and items of a hazardous or dangerous nature. We reserve the right to refuse any item that we reasonably consider unsafe or unsuitable for processing.
We take reasonable care when laundering customer-owned linen; however, we accept no responsibility for the inherent durability, colour-fastness or shrinkage characteristics of customer-owned items.
7. Delivery, Collection and Access
Delivery and collection will occur at the times and frequencies agreed in your service agreement. While we use reasonable endeavours to adhere to agreed schedules, delivery and collection times may vary due to operational, traffic, weather or other circumstances beyond our reasonable control.
You must provide safe and reasonable access to your premises for delivery and collection, including appropriate parking and loading facilities. Additional charges may apply where access difficulties cause delay or require additional labour.
8. Fees, Payment and GST
You must pay the fees for the Services as set out in your quote or service agreement. All amounts are stated in Australian dollars and, where applicable, are inclusive of Goods and Services Tax (GST) unless expressly stated otherwise.
Invoices are payable by the due date stated on the invoice, which is ordinarily 14 days from the date of issue unless otherwise agreed in writing. We may charge interest on overdue amounts at a reasonable rate, and may suspend the Services if amounts remain overdue after written notice.
We may adjust our fees from time to time to reflect changes in costs, quantities, or service requirements. We will give you reasonable prior written notice of any fee adjustment.
9. Your Obligations
You must comply with all applicable laws, workplace health and safety requirements, and our reasonable instructions in relation to the Services. You warrant that you hold all licences, permits and approvals necessary to operate your business and to receive the Services at the nominated premises.
10. Consumer Guarantees under Australian Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies that you may have under the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or under any other applicable legislation that cannot lawfully be excluded.
Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Services supplied again or the failure remedied if the Services fail to be of acceptable quality and the failure does not amount to a major failure.
11. Limitation of Liability
To the fullest extent permitted by law, and except as otherwise required by the Australian Consumer Law or any other non-excludable law, our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence), statute or otherwise, is limited to the fees paid by you for the Services in the three months preceding the event giving rise to the liability.
Where the Australian Consumer Law applies and permits limitation, our liability for a failure to comply with a consumer guarantee is limited, at our option, to supplying the Services again or paying the cost of having the Services supplied again.
We are not liable for any indirect, incidental, special or consequential loss, including loss of profits, loss of revenue, or loss of business opportunity, to the extent permitted by law.
12. Suspension and Termination
Either party may terminate a service agreement in accordance with the notice period stated in that agreement, or immediately by written notice if the other party commits a material breach of these Terms that is not remedied within 14 days of written notice of the breach.
On termination, you must make all hired linen available for collection, and you must pay all amounts owing for Services provided up to the date of termination. Hired linen that is not returned or made available for collection may be charged at replacement rates.
13. Privacy
We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. Our Privacy Policy forms part of these Terms.
14. Force Majeure
We are not liable for any delay or failure to perform our obligations under these Terms to the extent caused by an event beyond our reasonable control, including natural disasters, epidemics, industrial action, utility failures, transport disruptions or acts of government.
15. Dispute Resolution
If a dispute arises in connection with these Terms or the Services, the parties agree to first attempt to resolve the dispute in good faith through direct negotiation. If the dispute is not resolved within 30 days, either party may refer the dispute to mediation in Perth, Western Australia, before commencing court proceedings, except where urgent relief is required.
16. General
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right under these Terms is not a waiver of that right.
17. Changes to these Terms
We may amend these Terms from time to time. The current version will be published on this page, and material changes will be notified to you in writing before taking effect. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
18. Contact Us
If you have any questions about these Terms or wish to exercise your rights under them, please contact us at ceo@linencentre.site or via our Contact page. To request a quote for commercial linen hire or laundry services, please visit our Get a Quote page.